Introduction / Summary

The Care Professional Register (CPR) is a voluntary, non-statutory register.
As the register holder, CPR is committed to public protection and upholding professional standards.
We operate an independent and fair Fitness to Practise (FtP) process. Where concerns arise, registrants may be suspended or removed from the register, on the balance of probabilities, if their ability to provide high-quality care is seriously impaired.

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Who Can Raise a Concern

Concerns may be raised by:
• Employers or supervisors
• Colleagues or other professionals
• People who use care services, their families, or carers
• Members of the public
• Other regulatory agencies or bodies

If you believe that a registered care professional’s conduct or performance may pose risk, be unsafe, unethical, or substantially fall short of professional standards, you may report it to us.

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 What We Can and Can’t Do

We Can

Investigate concerns suggesting a registrant may pose risk to service users

Assess whether standards in our Code of Conduct have been breached

Take proportionate action, including issuing warnings, suspending registration, or removing a person from the CPR

We Cannot

Investigate general complaints about care provision (outside scope)

Mediate employment or contractual disputes

Replace the role of statutory regulators, law enforcement, or employer disciplinary bodies

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Our FtP Process — Step by Step

1. Initial Review / Triage
We assess whether:

• The person is currently on the register
• The concern falls within our remit
• Immediate measures are needed to protect the public

Possible preliminary actions:

• No further action
• Request a response from the registrant
• Commence a formal inquiry
• Temporarily suspend registration if there is serious risk

2. Gathering Evidence & Response
We collect relevant information from:

• The person who raised the concern
• The registrant
• Employers, agencies, or other sources
• Written documents (e.g. disciplinary outcomes, investigation reports)
• We give the registrant full opportunity to respond and provide context or mitigation.

3. Decision & Outcome
Deliberation is based on:

• The seriousness of the concern
• Risk of harm to service users
• The respondent’s explanations and any mitigating or aggravating factors
• Whether the issue indicates a serious breach of standards

Possible outcomes include:

• No further action
• Advice or a written warning
• Temporary suspension of registration
• Removal from the CPR

4. Review & Appeal
A registrant may request a review of the decision within 10 working days.
A different decision-maker or panel will reconsider whether to uphold, amend, or overturn the decision, following principles of fairness and transparency.

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Examples of Conduct & Possible Actions

                              Example Concern                                                                                                  Potential Action

•  Persistent lateness affecting care delivery                                                              Advice or formal warning
•  Repeated lateness leading to serious care failure                                                 Suspension or removal from CPR
• Conviction for theft or fraud                                                                                           Immediate removal from CPR
• Neglect of basic care / unsafe practice                                                                        Investigation, suspension, or removal
• Inappropriate or abusive behaviour                                                                             Investigation, possible removal

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Confidentiality, Fairness & Data Protection

All concerns are handled with confidentiality, sensitivity, and respect.
We comply with data protection laws. Information is shared only where necessary for the investigation or to protect public safety.
All parties have rights to present evidence, challenge decisions, and appeal outcomes.

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What Removal from the CPR Means

If a registrant is removed, they are no longer recognised by CPR as a registered care professional under this scheme.
Removal does not automatically prevent them from working in care, but it may affect their credibility, employability, or recognition by employers who value CPR membership.
Registration is voluntary: individuals may choose to reapply in the future, subject to meeting standards and any conditions set.

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Contact / Raise a Concern

If you wish to raise a concern or seek further guidance, please email: ftp@thecpr.online
We aim to respond promptly and initiate triage without undue delay.

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Footer / Disclaimer

Note: The CPR is a voluntary, non-statutory register. Our FtP process should not be confused with statutory regulatory powers.

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