At the Care Professional Register (CPR), we are committed to ensuring that the public can trust the people listed on our voluntary register. If a concern is raised about a care professional on the register, we have a fair and proportionate process to look into it.

Even though the CPR is voluntary, we take professional standards seriously,  and this includes having a clear process for investigating concerns that may call someone’s fitness to practise into question.

Who Can Raise a Concern?

We accept concerns from:

• Employers or supervisors
• Colleagues or other professionals
• People who use care services and their families
• Members of the public
• Other regulators or agencies

If you believe a registered care professional has acted in a way that is unsafe, dishonest, or unprofessional, you can report it to us.

 What We Can and Can’t Do

We can consider concerns that suggest a person on the register may:

• Pose a risk to people receiving care
• Have acted dishonestly or unethically
• Have been dismissed for serious misconduct
• No longer meet the standards expected of a care professional

We cannot:

• Investigate general complaints about care services
• Mediate workplace disputes
• Replace the role of the police or employers

If you’re unsure, you can still contact us for advice.

How We Handle a Concern — Step by Step

1. Initial Triage

We check:

• Whether the person is currently on the CPR
• Whether the issue raised falls within our remit
• Whether immediate action is needed to protect the public

We may decide:

• No further action is needed
• To contact the registrant for a response
• To begin a formal inquiry
• To place the registrant on temporary suspension if there is a serious risk

2. Information Gathering

We collect information from:

• The person who raised the concern
• The registrant
• Employers or relevant agencies
• Written evidence (e.g. disciplinary letters, investigation findings)

We ensure fairness by allowing the registrant to respond and provide context.

3. Decision-Making

Our team (or a designated reviewer) considers:

• The seriousness of the issue
• Risk to the public
• The registrant’s response
• Whether the concern indicates a serious breach of professional standards

Possible outcomes:

• No further action
• Advice or written warning
• Temporary suspension
• Removal from the register

4. Review and Appeals

Registrants may request a review of our decision within 10 working days. A different decision-maker will consider the case and decide whether to uphold, amend, or overturn the original decision.

Examples of Concerns We May Act On

Example Concern                                                                                                                                                       Potential Action

Final written warning for persistent lateness                                                                             Advice or informal warning

Dismissal for continued lateness that affected care                                                    Suspension or removal (after review)

Conviction for theft or fraud                                                                                                            Immediate removal from register

Unsafe practice (e.g., neglect of basic care)                                                                                Inquiry, suspension or removal

Inappropriate or abusive behaviour                                                                                               Investigation, possible removal

Confidentiality and Fairness

All concerns are treated with care, sensitivity, and respect for everyone involved. We comply with data protection laws and will only share information when necessary for the investigation.

Contact Us or Raise a Concern

If you’d like to raise a concern or talk to us first, you can:

Email: ftp@thecpronline.com

We’re Here to Listen

Whether you are a member of the public or a care professional, your voice matters. By handling concerns fairly and transparently, we aim to promote trust and high standards across the care sector